Advised Open Wave, a leading provider of WFM software for Contact Centers, in the sale to Noble Systems, a leading provider of Contact Center solutions.
Goldenhill advises Open Wave in sale to Noble Systems
Sale of a leading provider of Contact Center WFM software solutions
SAN DIEGO & LONDON – October 13, 2011 – Goldenhill International M&A Advisors today announced that it acted as M&A advisor to Open Wave Pty Ltd (“Open Wave”) in its sale to Noble Systems Corporation (“Noble Systems”).
Established in Melbourne Australia, Open Wave is a leading provider of enterprise-wide Workforce Management (“WFM”) solutions, specializing in forecasting and staff scheduling applications utilized by Contact Centers worldwide. Open Wave has offices in Melbourne, the UK and Singapore with their WFM solutions being used globally by many premier customers ranging from 20 to 20,000 staff and from single to multi-site installations.
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+client installations worldwide using the award-winning Noble platform for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform.
With Open Wave, Noble Systems will add significant depth to its global WFM team, gaining more than 100 active client sites and a robust suite of offerings refined over the company’s 20-year history of world-class service and industry-leading innovation.
Commenting on the contribution of Goldenhill to the just completed transaction, Grant Custance, Open Wave founder and Chairman said, “I was very pleased with the process initiated and run by Goldenhill and with the advice and assistance they provided me from beginning through to the completion of this transaction. It was Goldenhill who first identified Noble Systems as a complementary fit for Open Wave and who initiated the discussion between the companies. Their experience and expertise especially in working in international projects with software companies was certainly a valuable component in the successful outcome of this process.”
About Goldenhill International M&A Advisors
With offices in London, San Diego and Buenos Aires, Goldenhill’s business is to represent and advise our clients in M&A engagements. Our engagements include providing services to Sellers or Buyers in M&A projects in the UK, USA, Europe, Latin America, Canada, Australia and beyond. We have extensive experience and a specific emphasis in technology businesses and many of our engagements result in cross-border transactions.
October 13, 2011